FAQ

Are all orders built live on stream?

Yes! We pride ourselves on live streaming every single PC we build via our Twitch channel Twitch.Tv/ArtesianBuilds. If you would prefer that we not build your order live, just let us know!

How will I know when my PC is being built on stream?

You will receive an email from our support team the week before your build is scheduled, the day before your build, and as it is being brought on camera for the livestream.

When can I expect my order to be built?

This depends very much on the specific parts in your PC order. Generally speaking, it will take around 3-4 weeks between when your order is placed, to when it is built live on Twitch. High-demand CPUs and GPUs may have a longer wait time, and we try to reflect that as accurately as we can in our part selector when building out your PC on our website.

Can I request someone specific to build my PC?

Yes, just put your request in the comments section when purchasing your PC and we will do what we can to facilitate it. But remember, parts allocation and logistics of locations can be a factor in us denying the request. Some builders have long queues already and it may add to the wait time.

How long will it take to ship my order after it’s built?

We benchmark every PC we build overnight to ensure every component is operating at peak performance. Most PCs ship out 1 to 2 business days after it is completed. Unfortunately some PCs require more care than others and may require a few more days to ensure they are up to the level we can be proud of.

Does Artesian ship internationally?

We ship anywhere in the world where it is legal to ship!

Can I add to or change my order after I have already paid?

Yes! We can add, change, or remove components right up until your PC is built. Please contact our customer service specialists.  In your message, please include your order number and the change you wish to make.  We will send you a separate custom order invoice. Once that is processed, your order is upgraded!

Which brands of CPU/GPU/RAM are available?

We work directly with distributors to obtain the best quality components from brands such as AMD, Intel, ASUS, ASRock, MSI, Zotac, Corsair, NZXT, Phanteks, and many more. The PC builder tool on our website reflects which brands can be reasonably selected. But with incredible demand and always-shifting stock (notably, for GPUs), we sometimes default to what is readily available or will be restocked first. If you have a preference for a certain brand, just ask! Understand that this may incur additional cost or wait time.

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